Returns & Exchanges

At The Well Coffee Roasters, we want you to love every cup; however, due to the perishable nature of roasted coffee, we cannot accept returns on beans once they have shipped. For brewing equipment and merchandise, we offer a 30-day return window for items in their original, unopened packaging.

Return Process

• 1.
  Contact Support

  Email our customer service team within 30 days of purchase with your order number and a brief explanation of the issue.

• 2.
  Verify Eligibility

  Our team will review your request to ensure the items are non-perishable and in a resalable condition before issuing a Return Merchandise Authorization (RMA).

• 3.
  Package Your Item

  Securely pack the unused merchandise in its original box, ensuring the RMA number is clearly written on the outside of the package.

• 4.
  Receive Refund

  Once our warehouse inspects the returned goods, we will process a refund to your original payment method within 5-7 business days.